Shipping Policy

Here is how shipping works at Campus Protein. Short version: we ship on business days, you get tracking by email, and your exact shipping cost is shown in the cart before you pay.

At a glance

Order processing

We ship on business days only. Orders placed before 12:00 PM ET on a business day usually ship the same day. Orders placed after the cutoff, on a weekend, or on a holiday ship the next business day. During big sales and finals week volume can add an extra day.

Carriers and delivery estimates

We ship with USPS, UPS, and FedEx. The carrier is chosen automatically based on your address, the weight of the order, and the service you pick at checkout. Most domestic orders arrive within 1 to 5 business days after they ship. Expedited options are available at checkout when you need it faster.

Shipping costs

Your shipping cost is calculated in the cart before you pay, based on your address, the weight of the order, and the speed you choose. If a free shipping offer or threshold is running, it is applied automatically in the cart after discounts and coupons. Free shipping offers apply to the contiguous United States and exclude Alaska, Hawaii, Puerto Rico, and international destinations.

P.O. boxes, military addresses, and offshore states

P.O. boxes. We ship to P.O. boxes through USPS. FedEx and UPS do not deliver to P.O. boxes, so choose a USPS method at checkout for a P.O. box address.

APO, FPO, and DPO addresses. We ship to APO, FPO, and DPO military addresses through USPS. Enter "APO," "FPO," or "DPO" as the city, use "AA," "AE," or "AP" as the state, make sure the ZIP code begins with 09, 34, or 96, and select "United States" as the country. Delivery includes transit to the military post office, usually 2 to 3 days, plus the additional time the military needs to move it to your location, which can take days or weeks.

Alaska, Hawaii, and Puerto Rico. Orders to Alaska, Hawaii, and Puerto Rico are charged by package weight and destination, calculated at checkout, and are not eligible for free standard shipping.

Signature required delivery

Higher value orders may require a signature on delivery. If a signature is required, the package cannot be left unattended and has to be signed for by an adult. If you want the signature requirement waived, email help@campusprotein.com before the order ships. Once you waive it, you release Campus Protein and the carrier from responsibility for the package after the carrier marks it delivered. A signature requirement cannot be removed once the package is in transit.

Address accuracy

Please review your shipping address before you submit your order. A carrier address correction fee applies when a shipment has to be rerouted after it leaves our warehouse, or when the label is wrong because of a customer error such as a missing apartment number or an incorrect ZIP code. Carriers also charge us for the return of undeliverable packages, and those charges are passed through. We cannot reroute or redeliver an order to an address that was entered incorrectly without additional cost.

Hot and cold weather

Protein bars and chocolate coated items can soften or melt in summer heat, and liquids can freeze in winter. Carriers do not compensate for heat or freeze damage in transit, and we cannot replace or credit items damaged that way after they leave our facility. If it is hot where you are, pick the fastest method at checkout and bring the package inside as soon as it arrives. If bars arrive soft, put them in the fridge for an hour and they will firm back up.

Order tracking, changes, and cancellations

You will receive tracking updates by email when your package ships and when it is delivered. If you have opted in to text notifications you will also receive SMS updates. You can view tracking at any time by logging into your account at campusprotein.com and opening the order.

Address changes. If your order has not shipped yet, contact customer service as soon as possible and we will try to update it. Once an order has shipped the address cannot be changed.

Changes and cancellations. Orders that have not yet shipped can usually be changed or canceled. Contact customer service as soon as possible. Changes are not guaranteed once an order has started processing, and an order that has already shipped has to follow the standard return process instead.

Lost, stolen, or delayed packages

If your tracking has not updated for several business days, if the package is marked delivered but you did not receive it, or if the package appears lost, contact customer service with your order number within 48 hours of the expected delivery date. We will open an investigation with the carrier and work toward a resolution. Where a signature requirement was waived, the carrier and Campus Protein are released from responsibility once the carrier marks the package delivered.

Carrier delays caused by weather, natural disasters, customs, or other events outside our control are not grounds for a shipping refund, although we will help you file a claim where the service you paid for carries a delivery guarantee.

Refused and undeliverable packages

If a package is refused, or if the carrier cannot complete delivery after its normal attempts, it comes back to us. You are responsible for the carrier return charges and for the cost to reship the order, and those amounts are deducted from any credit.

International shipping

Where international shipping is offered at checkout, the rate shown covers the base shipping charge only. Customs duties, import taxes, and brokerage fees are set by your country and are the responsibility of the customer. You are the importer of record and are responsible for complying with the rules of the receiving country. Delivery times on international orders cannot be guaranteed because customs processing is outside our control. We do not accept returns on international orders. See our Return and Refund Policy for details.

Frequently asked questions

Changes to this policy

This policy may change at any time without notice. The version posted at campusprotein.com at the time you place your order is the version that applies to that order. If you are not sure whether an item qualifies, contact us before you ship anything back.

Contact us

Our customer service team can help you start a return, confirm whether an item qualifies, or check the status of a refund or credit.

• Email: help@campusprotein.com
• Phone: 855-276-8346
• Website: campusprotein.com

Campus Protein
25 Corporate Circle, Suite 118
Albany, NY 12203

Products sold by Campus Protein are foods, beverages, and dietary supplements. They are not medical treatments and are not intended to diagnose, treat, cure, or prevent any disease. Nothing in this policy is medical advice. If you have a diagnosed condition, are pregnant or nursing, or take prescription medication, talk with your own licensed healthcare provider before changing what you eat or supplement with. Any symptoms you experience should be discussed with that provider.

This policy applies to purchases made directly through campusprotein.com. Purchases made from other retailers or marketplaces are governed by that seller's policy.

Last updated: August 1, 2026