Terms of service

Last Updated: June 29, 2026
Version: 1.0

PLEASE NOTE: THESE TERMS OF SERVICE CONTAIN A MANDATORY ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (SECTION 11.4). PLEASE REVIEW IT CAREFULLY, AS IT REQUIRES YOU TO RESOLVE MOST DISPUTES WITH THE COMPANY ON AN INDIVIDUAL BASIS THROUGH BINDING ARBITRATION. YOU WILL GIVE UP YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS UNLESS YOU OPT OUT WITHIN 30 DAYS BY FOLLOWING THE PROCEDURE DESCRIBED BELOW. BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND CONSIDERED THE CONSEQUENCES OF THIS AGREEMENT.

Table of Contents

1. Definitions

"Services": The collective features, functionalities, websites, mobile applications, and other platforms provided by CampusProtein.com to Users.

"User," "you," or "your": Any individual or entity who accesses or uses our Services.

"Company," "we," "us," or "our": Campus Protein.

"Products": Any goods sold or distributed by the Company, including but not limited to nutritional supplements, sports nutrition, protein, pre-workout, energy drinks, food and beverage products, apparel, fitness items, and digital content.

"Content": All text, images, audio, video, and other materials made available through the Services.

2. Foundational Terms

2.1 Overview and Acceptance

By accessing, browsing, or using any part of our Services, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") in their entirety. This document forms a legally binding contract between you and CampusProtein.com. If you do not agree to these Terms, you must immediately stop using our Services. Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our Products and Services to you.

These Terms incorporate by reference our Privacy Policy, Return Policy, and any other legal notices we provide. By accessing the Services, you acknowledge that you are able to enter into legally binding contracts and agree to be bound by these Terms and any additional terms presented during purchase or participation in specific promotions or services.

2.2 Eligibility and Age Requirements

You must be at least 18 years old, or the age of majority in your jurisdiction if greater, to use our Services. By using the Services, you represent and warrant that you meet this age requirement and that the information you provide is accurate.

2.3 Electronic Signature Compliance

You agree that your use of the Services constitutes an electronic signature and manifests your intent to be bound by these Terms, in accordance with the U.S. Electronic Signatures in Global and National Commerce Act (E-Sign Act) and similar state laws.

2.4 Modifications to Agreement

We reserve the right to update these Terms at any time. Updated Terms take effect upon being posted on our Services, and we will revise the "Last Updated" date above. It is your responsibility to review the Terms periodically. Your continued use of the Services after any modification indicates your acceptance of the modified Terms. We will communicate material changes by e-mail or notification through the Services where required.

2.5 Severability and Waiver

If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be replaced by a valid, enforceable provision that most closely matches the intent of the original. Our failure to enforce any provision does not constitute a waiver of that or any other provision.

2.6 Entire Agreement

These Terms, including all policies and documents incorporated by reference, constitute the entire agreement between you and CampusProtein.com regarding the Services and supersede all prior agreements, understandings, and communications, whether written or oral.

2.7 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, natural disasters, pandemics, wars, terrorism, riots, civil unrest, government actions, labor disputes, supply chain disruptions, internet or telecommunications failures, or power outages.

2.8 Assignment

The Company may assign its rights and obligations under these Terms at its discretion, including in connection with a merger, acquisition, or sale of assets. You may not assign your rights or obligations under these Terms without our written consent.

2.9 Governing Law and Jurisdiction

These Terms are governed by the laws of the State of New York and the Federal Arbitration Act, without regard to conflict of laws principles. Subject to the arbitration agreement in Section 11.4, you irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in Albany, New York, for all disputes arising from or relating to these Terms or the Services.

3. Health and Product Disclaimers

3.1 No Medical Advice

The information and Products provided through the Services are for informational purposes only and do not constitute medical advice, diagnosis, or treatment. Always consult your healthcare provider before changing your diet, exercise, or supplement routine.

3.2 FDA Disclaimer

Statements made regarding our Products have not been evaluated by the Food and Drug Administration. Our Products are not intended to diagnose, treat, cure, or prevent any disease. Always seek the advice of a healthcare provider before starting any new supplement regimen.

3.3 Product Warnings

Our Products are not intended for use by children or by pregnant or nursing individuals, or by anyone with a medical condition, without prior consultation with a healthcare professional. Certain Products, including pre-workout, energy, and stimulant-containing Products, may contain caffeine or other active ingredients and are intended for use only as directed. Always read and follow product labels, warnings, and directions before use.

3.4 Assumption of Risk

By using our Products, you acknowledge that you assume all risks associated with their use, including any adverse effects. To the maximum extent permitted by law, the Company is not liable for injuries, side effects, or other adverse outcomes resulting from use of our Products.

3.5 Emergency Information

If you experience a medical emergency related to your use of our Products, contact your local emergency services immediately. Our Services are not designed to handle emergencies or urgent health needs.

3.6 Individual Results

Individual results may vary. The Company disclaims liability for health complications arising from use of our Products. Consult your healthcare provider before using our Products if you have any medical concerns.

3.7 Allergens and Dietary Restrictions

Our Products may contain or be manufactured with common allergens, including milk, soy, tree nuts, peanuts, eggs, wheat, and gluten. Review product labels carefully, and if you have any allergies or dietary restrictions, consult a healthcare professional before use. To the maximum extent permitted by law, we are not liable for allergic reactions or adverse outcomes resulting from Product use.

3.8 Nutritional Information

Nutritional information provided through the Services is for informational purposes only and may not be complete or current. Do not rely on it as a substitute for professional dietary advice or the product label.

3.9 Banned Substances and Athletic Testing

While many of our Products are marketed as suitable for athletes, we do not guarantee that any Product is free of substances banned by the NCAA, WADA, professional leagues, or other athletic or regulatory bodies, or that any Product will not cause a positive result on a drug or banned-substance test. If you are subject to any testing program, you are solely responsible for reviewing product labels and confirming a Product's suitability with the relevant body before use. To the maximum extent permitted by law, we are not liable for any failed test, disqualification, or related consequence.

3.10 Interactions with Medications

Some Products may interact with medications or other supplements. Consult your healthcare provider before use if you take any prescription or over-the-counter medication. To the maximum extent permitted by law, we are not responsible for adverse effects resulting from such interactions.

3.11 Performance and Weight Management

Our Products may support fitness, performance, or weight-management goals, but individual results vary based on genetics, lifestyle, and adherence to diet and exercise. We do not guarantee any specific result and disclaim responsibility for individual results or expectations.

4. Account Management

4.1 Account Creation and Security

To access certain features, you may be required to create an account. You agree to provide accurate, current, and complete information and to keep it updated. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

4.2 Password Responsibilities

You are responsible for safeguarding your password and any activity under your account. We recommend using a strong password and updating it regularly. To the maximum extent permitted by law, the Company is not liable for any loss arising from your failure to comply with these security obligations.

4.3 Prohibited Activities

You agree not to use the Services in a manner that: (i) violates any applicable law, regulation, or rule; (ii) infringes the rights of others; (iii) disrupts or interferes with the security or proper functioning of the Services; (iv) attempts to gain unauthorized access to our systems or networks; or (v) uses bots, scrapers, or automated means to access the Services or purchase Products other than as we expressly permit, including for the purpose of reselling limited-release or high-demand Products.

4.4 Account Termination and Suspension

We reserve the right to terminate or suspend your account at our discretion if we believe you have violated these Terms or engaged in fraudulent or unlawful activity. Upon termination, your right to use the Services ceases immediately, and we may delete information associated with your account, subject to our Privacy Policy and applicable law.

4.5 User Code of Conduct

All Users must conduct themselves in a manner that promotes respect and dignity. Harassment, abusive behavior, hate speech, discrimination, or other offensive conduct will not be tolerated and may result in suspension or termination of your account.

5. Privacy and Data Protection

5.1 Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your personal information, including your rights under applicable state privacy laws. By using our Services, you agree to the data practices described in the Privacy Policy.

5.2 Security Measures

We implement reasonable, industry-standard security measures to protect your personal information. However, no system is entirely secure, and we cannot guarantee the security of your information. By using our Services, you acknowledge and accept this risk.

5.3 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law, after which it is securely deleted, de-identified, or anonymized, as described in our Privacy Policy.

6. Electronic Communications and Text Messaging

6.1 Consent to Electronic Communications

By using the Services or providing your contact information, you consent to receive communications from us electronically, including by e-mail and, where you opt in, by text message. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

6.2 Text Messaging (SMS/MMS) Program

If you opt in to our text messaging program, you consent to receive recurring automated marketing and transactional text messages (such as order updates, shopping cart reminders, and promotional offers) from or on behalf of CampusProtein.com at the mobile number you provide. Consent is not a condition of any purchase. Message and data rates may apply, and message frequency varies. You can cancel at any time by texting STOP, and you can get help by texting HELP or contacting us at help@campusprotein.com.

By enrolling in or using our text messaging program, you also agree to our Messaging Terms and Messaging Privacy Policy, which govern your participation in the program and the handling of information collected through it, and which are incorporated into and form part of these Terms.

7. Purchase and Product Terms

7.1 Product Descriptions and Availability

We strive to provide accurate descriptions of our Products. However, we do not warrant that Product descriptions, pricing, availability, or other content are accurate, complete, reliable, current, or error-free, and we cannot guarantee that your device's display of any color will be accurate. If a Product is not as described, your sole remedy is to return it in accordance with our Return Policy.

7.2 Pricing, Errors, and Order Acceptance

All prices are shown in U.S. dollars unless otherwise stated and are subject to change without notice. Despite our efforts, Products may occasionally be mispriced or described inaccurately. We reserve the right to correct any errors and to refuse, cancel, or limit any order, including after an order confirmation has been sent and whether or not the order has been charged. We may limit or cancel quantities purchased per person, per household, or per order, including orders that appear to be placed by dealers, resellers, or distributors, or that use the same account, payment method, or billing or shipping address. If we cancel an order that has already been charged, we will issue a refund to your original payment method. Your receipt of an order confirmation does not constitute our acceptance of your order.

7.3 Payment Terms

Payment is required at the time of purchase. We accept the payment methods indicated during checkout. If a payment is unsuccessful or declined, we reserve the right to cancel your order. You are responsible for ensuring that all payment information you provide is accurate and current, and you represent that you are authorized to use the payment method.

7.4 Subscriptions and Automatic Renewal

We may offer subscription, membership, club, or auto-ship Products (for example, recurring supplement deliveries). If you enroll in any such program:

  • You authorize us and our payment processor to charge your payment method on a recurring basis for the Products and at the frequency, price, and intervals disclosed at enrollment, until you cancel;
  • The subscription will automatically renew at the then-current price for each billing cycle unless and until you cancel;
  • We will provide any reminder or renewal notices required by applicable law, such as state automatic renewal laws;
  • You may cancel at any time, with no cancellation fee, through your account settings, by the online cancellation method we provide, or by contacting Customer Service. Cancellation takes effect for the next unshipped billing cycle; and
  • Pricing for subscription Products may change, and we will notify you in advance as required by law before any change takes effect.

7.5 Sales Tax

We collect applicable sales tax based on the shipping destination and as required by law. The tax charged is displayed during checkout.

8. Shipping and Returns

8.1 Delivery Terms and Restrictions

We offer shipping to locations within the United States. Delivery times are estimates only and are not guaranteed. Shipping restrictions may apply to certain destinations or Products, and we reserve the right to refuse or cancel orders that cannot be lawfully delivered to your location.

8.2 Risk of Loss

Products are shipped FOB origin; the risk of loss and title pass to you upon our delivery to the carrier. You are responsible for filing claims with carriers for damaged or lost shipments, although we will reasonably assist where we can.

8.3 Returns

Returns are governed by our Return Policy (the Campus Protein Guarantee). In summary, eligible Products may be returned within 30 days of the delivery date: unopened Products in sellable condition qualify for a refund (less original shipping costs) to your original payment method, and opened Products qualify for store credit (less shipping costs). We provide a free return label for eligible domestic returns. Certain items are not eligible for return, including Campus Protein Select, gift cards, and club Products. We do not accept returns for international orders. Nothing in these Terms limits any non-waivable refund or warranty rights you may have under applicable law.

8.4 Refund Processing

Refunds and store credits are processed after our receipt and inspection of your return, to the original payment method or as store credit as applicable, less any shipping costs that apply and are disclosed in our Return Policy.

9. Intellectual Property

9.1 Copyright

All Content provided on our Services, including text, graphics, logos, and images, is the property of CampusProtein.com or its content suppliers and is protected by U.S. and international copyright laws. Unauthorized use of our Content is strictly prohibited.

9.2 Trademarks

"Campus Protein," "CampusProtein.com," and associated logos are trademarks of the Company. You may not use our trademarks without our prior written consent.

9.3 User Content License

If you submit reviews, photos, comments, or other content through the Services, you grant the Company a non-exclusive, worldwide, royalty-free, perpetual, and sublicensable license to use, reproduce, modify, publish, and display that content in connection with operating and promoting the Services. You represent that you own or have the necessary rights to the content you submit and that it does not violate any law or third-party right.

10. Third-Party Relationships

10.1 Third-Party Tools and Services

Our Services may include links to, or integrations with, third-party tools or services not owned or controlled by CampusProtein.com, including Shopify, payment processors, and messaging providers. We provide these for your convenience but do not endorse and are not responsible for their content or practices. Your use of third-party services is governed by their own terms and policies. Complaints, claims, concerns, or questions regarding third-party products or websites should be directed to the relevant third party.

11.1 Limitation of Liability

To the maximum extent permitted by law, CampusProtein.com and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill, even if advised of the possibility of such damages. The total liability of CampusProtein.com for any claim arising out of or related to these Terms, the Services, or Products shall not exceed the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11.2 Warranty Disclaimers

Except as expressly stated and to the maximum extent permitted by law, all Services and Products are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranty that the Services will be uninterrupted, error-free, or secure. Nothing in these Terms disclaims any warranty or right that cannot be disclaimed under applicable law.

11.3 Indemnification

You agree to indemnify, defend, and hold harmless CampusProtein.com and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your misuse of the Services.

11.4 Mandatory Arbitration Agreement and Class Action Waiver

Please read this section carefully. It affects your legal rights.

Agreement to Arbitrate. Except as set out below, you and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the Products will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this section.

Fees and Location. Payment of arbitration fees will be governed by the AAA Consumer Arbitration Rules, and the Company will pay the portion of filing, administration, and arbitrator fees that those Rules require it to pay. The arbitrator may conduct hearings by phone or video, and any in-person hearing will take place in the county of your residence or another mutually agreed location.

Class Action Waiver. You and the Company agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding. If this Class Action Waiver is found unenforceable as to a particular claim or request for relief, then that claim or request for relief (and only that claim or request for relief) shall be severed and brought in court, while all other claims proceed in arbitration.

Coordinated Filings. If 25 or more similar arbitration demands are submitted by or with the assistance of the same or coordinated counsel, the demands will be administered in staged batches to promote efficiency, as further described in the AAA Rules or by the arbitrator.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive or other equitable relief in court to protect intellectual property rights. Nothing in this section prevents you from contacting a government agency.

30-Day Right to Opt Out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice that includes your name, address, and a clear statement that you wish to opt out of arbitration to help@campusprotein.com or by mail to: CampusProtein.com, Attn: Legal, 25 Corporate Cir, Suite 118, Albany, NY 12203. Opting out of arbitration will not affect any other part of these Terms.

11.5 Statute of Limitations

To the extent permitted by law, any claim or cause of action arising out of or related to these Terms or the Services must be filed within one (1) year after the claim or cause of action arose, or be permanently barred.

11.6 Survival

Provisions that by their nature should survive termination will remain in force after any termination or expiration of these Terms, including ownership provisions, warranty disclaimers, indemnification, limitations of liability, and the arbitration agreement.

12. Changes and Communications

12.1 Modifications to Terms

We may revise these Terms at any time by updating this page. Changes are effective upon posting, and your continued use of the Services after changes are posted constitutes acceptance of the revised Terms. We will provide additional notice of material changes where required by law.

12.2 Notices

We may provide notices to you by e-mail, regular mail, or postings on the Services. It is your responsibility to keep your contact information current. Notices are deemed given 24 hours after being sent or posted, unless otherwise required by law.

13. Community Guidelines

13.1 User Interactions

We encourage positive and respectful interactions among Users. You agree not to harass, threaten, or engage in harmful, offensive, or disruptive behavior toward other Users.

13.2 Content Moderation

We reserve the right to moderate, review, and remove content that we determine, in our sole discretion, violates these Terms, our community guidelines, or applicable law. Repeated violations may result in account suspension or termination.

14. Special Programs

14.1 Loyalty and Rewards Programs

We may offer loyalty or rewards programs subject to additional terms provided at enrollment. Points or rewards have no cash value and cannot be transferred or redeemed for cash. We reserve the right to modify or terminate any such program, with notice where required by law.

14.2 Referral Program

We may offer referral programs that let you earn rewards for referring new customers. Referral rewards are subject to verification and may be revoked if the referred customer does not meet eligibility criteria. We reserve the right to suspend or terminate the referral program, with notice where required by law.

14.3 Promotions, Discount Codes, and Gift Cards

Promotions, discount codes, and similar offers are subject to any additional terms stated at the time of the offer, may be limited in time or quantity, cannot be combined unless expressly stated, and may be modified or revoked for fraud, abuse, or error. Gift cards and store credit have no cash value except where required by law and cannot be redeemed for cash.

15. Service Availability and Modifications

15.1 Service Disruptions and Maintenance

We strive to keep the Services available but do not guarantee continuous, uninterrupted access. The Services may be unavailable due to scheduled maintenance, upgrades, technical difficulties, or other disruptions. We will make reasonable efforts to minimize disruptions but, to the maximum extent permitted by law, are not liable for damages resulting from unavailability.

15.2 Termination of Services (Company Discretion)

We reserve the right to modify, suspend, or discontinue the Services or any part of them at our discretion. If we discontinue the Services, we will notify affected Users where required, and any refunds or credits will be issued in accordance with our policies.

15.3 Effect of Termination

Upon termination of your account or access to the Services, all rights granted to you under these Terms cease immediately. Termination does not relieve you of obligations that survive, including payment obligations, indemnification, and limitation of liability.

16. DMCA Policy

16.1 DMCA Compliance

We respect the intellectual property rights of others and expect Users to do the same. If you believe content on our Services infringes your copyright, please notify our designated agent with a notice that complies with the Digital Millennium Copyright Act (DMCA) and includes:

  • A description of the copyrighted work you claim has been infringed;
  • A description of where the allegedly infringing material is located on our Services;
  • Your name, address, telephone number, and e-mail address;
  • A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law;
  • A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf; and
  • Your electronic or physical signature.

16.2 DMCA Contact

CampusProtein.com — Attn: DMCA / Copyright Agent
25 Corporate Cir, Suite 118
Albany, NY 12203
E-mail: help@campusprotein.com

Contact

Questions about these Terms of Service should be sent to us at help@campusprotein.com, by phone at 518-621-0150, or by mail at CampusProtein.com, 25 Corporate Cir, Suite 118, Albany, NY 12203, US.