Campus Protein Guarantee, Returns, and Refunds

Our team personally tests and selects the products we carry. If you are not happy with something, tell us and we will make it right. You have 30 days from the delivery date to start a return, and we provide a free domestic return label.

At a glance

Return policy details

For unopened items

Return any item within 30 days of the delivery date, as long as it is unopened and in sellable condition, for a full refund. We refund the value of the returned items, less shipping costs, to the original form of payment used for the purchase.

For opened items

We are happy to take back opened items for store credit within 30 days of delivery. You receive store credit for the product amount, less shipping costs. Refunds to the original form of payment are not available on opened items.

How to start a return

1. Contact customer service at help@campusprotein.com or 855-276-8346 with your order number, the items you want to return, and whether each item is opened or unopened.
2. We will confirm eligibility, issue your Return Merchandise Authorization (RMA) number, and email you a free domestic return label.
3. Pack the items securely, write the RMA number on the package, attach the label, and drop it off with the carrier.

Return shipping and packaging

We provide a free return label on domestic returns, so you do not pay return shipping. Original outbound shipping costs are not refunded.

Package returned items carefully so they are not damaged on the way back to us. We cannot issue a refund or credit for products that are damaged during return shipping. We recommend a trackable and insured shipping method so a claim can be filed with the carrier if the return package is lost or damaged in transit. Campus Protein is not responsible for returns lost in transit.

Refunds and store credit

Once your return reaches our facility we inspect it and then issue your refund or store credit. Refunds and store credit are processed within 7 to 10 business days after receipt and inspection. Refunds are issued to the original payment method used on the order. Depending on your bank or card issuer, it can take an additional billing cycle for the credit to appear on your statement. Store credit is emailed to the address on the order and can be used on any future order at campusprotein.com.

Items that cannot be returned

• Campus Protein Select
• Gift cards
• Club products
• Items marked Final Sale at the time of purchase
• Items shipped to you as a replacement or an exchange

Damaged, defective, incorrect, or missing items

If an item arrives damaged or defective, if you received something other than what you ordered, or if something is missing from your shipment, contact customer service within 7 days of delivery with your order number and photos where applicable. We will arrange a replacement, a credit, or a refund at no additional cost to you, and you will not be charged return shipping on a confirmed damaged, defective, or incorrect item.

If you receive the wrong item, please do not open it. Opening an incorrectly shipped product makes it impossible for us to exchange it. Contact us and we will arrange the exchange for the correct item.

Refused and undeliverable packages

If a package is refused, or if the carrier cannot complete delivery after its normal attempts, the package is returned to us. Carrier return shipping charges are deducted from any credit, and you are responsible for the cost to reship the order.

Exchanges

When you choose an exchange, the returned item is processed as store credit and the replacement is placed as a new order. Exchanges follow the same return window measured from the original delivery date. If the replacement costs more you pay the difference. If it costs less the balance stays as store credit. Items shipped to you as a replacement or an exchange are not themselves returnable or exchangeable.

Subscriptions, bundles, and gift cards

Subscription orders. Each subscription shipment follows the same return window measured from the delivery date of that shipment, and the same rules for opened and unopened items apply. Refunds and credits are based on the price you actually paid, including any subscription discount. To stop future shipments, manage the subscription from your account page or contact customer service.

Bundles and multi-packs. If you bought a bundle or multi-pack at a discounted price, the entire bundle must be returned to receive the bundle price back. Returning part of a bundle may cause the kept items to be repriced at individual retail value, and the refund or credit is adjusted accordingly.

Gift cards. Gift cards are not refundable and cannot be redeemed for cash. If an item purchased with a gift card is returned, the credit is issued back to the gift card or as store credit.

International returns

We do not accept returns on international orders at this time. If an international order arrives damaged, defective, or incorrect, contact customer service and we will work with you on a resolution.

Frequently asked questions

Changes to this policy

This policy may change at any time without notice. The version posted at campusprotein.com at the time you place your order is the version that applies to that order. If you are not sure whether an item qualifies, contact us before you ship anything back.

Contact us

Our customer service team can help you start a return, confirm whether an item qualifies, or check the status of a refund or credit.

• Email: help@campusprotein.com
• Phone: 855-276-8346
• Website: campusprotein.com

Campus Protein
25 Corporate Circle, Suite 118
Albany, NY 12203

Products sold by Campus Protein are foods, beverages, and dietary supplements. They are not medical treatments and are not intended to diagnose, treat, cure, or prevent any disease. Nothing in this policy is medical advice. If you have a diagnosed condition, are pregnant or nursing, or take prescription medication, talk with your own licensed healthcare provider before changing what you eat or supplement with. Any symptoms you experience should be discussed with that provider.

This policy applies to purchases made directly through campusprotein.com. Purchases made from other retailers or marketplaces are governed by that seller's policy.

Last updated: August 1, 2026